Frequently Asked Questions (FAQ) - Trimlab Supply LLC

General Questions

What does Trimlab Supply LLC sell?

We offer premium barber tools, including clippers, trimmers, and styling accessories from brands like Andis, BaBylissPRO, and Wahl. All products are in stock unless otherwise noted, with clear descriptions and pricing on our All Products page.

How can I contact Trimlab Supply LLC?

Reach us via:

Email: trimlabsupply@gmail.com

Phone: (917) 332-6088

Address: 1701 McFarland Road Ste 770, Pittsburgh, PA 15216, United States

Contact Form: Contact UsOur team is available Monday to Friday, 9:00 AM to 5:00 PM EST.

What languages does your website support?

Our website is in English, with all product information, including descriptions and pricing, clearly presented.

Ordering and Payment

How do I place an order?

Browse our Clippers, Trimmers, or Combos, add items to your cart, and proceed to our secure checkout. Provide your shipping and payment details. We accept major payment methods (e.g., credit cards, PayPal). Our checkout is encrypted for security.

What are your billing terms?

Product prices, such as $109.99 for the Andis Finishing Combo or $33.99 for the BaBylissPRO T-Blade, are clearly displayed and match checkout totals. All orders include free economy shipping, with no hidden fees. Taxes are calculated at checkout based on your location. See our Terms of Service.

Can I modify or cancel my order?

We try to ship as fast as possible, so if you want to cancel or modify your order, please contact us at trimlabsupply@gmail.com as soon as possible. If the order has already shipped, you can return it within 30 days, provided it’s unopened and unused. See our Return and Refund Policy.

Do you offer promotions or discounts?

We may offer discounts or promotions, announced via email or on our website. All promotions are clearly stated with terms (e.g., minimum spend) on product pages or at checkout. Subscribe to our emails at the bottom of our homepage for updates.

Shipping and Delivery

What are your shipping options?

We offer free economy shipping on all orders within the United States, with delivery in 4-8 days. Orders placed before 2:00 PM EST are generally handled the same business day. See our Shipping Policy.

What if my order is delayed?

We strive to meet the 4-8 day delivery window for economy shipping. If there’s a delay, contact us at trimlabsupply@gmail.com. Note that we are not responsible for delays caused by the carrier.

What if my order shows as delivered but I haven’t received it?

If tracking indicates delivery but you haven’t received your order, contact the carrier to locate your package. If the issue persists, email us at trimlabsupply@gmail.com, and we’ll assist you promptly.

What if my order arrives damaged?

What if my order arrives damaged?

If your order arrives damaged, contact us at trimlabsupply@gmail.com as soon as possible with a picture of how you received the item. We’ll provide a prepaid return label and offer a replacement or full refund, including shipping costs, as applicable. You may also need to contact the carrier to file a claim, as we are not responsible for damage or loss during shipping. See our Shipping Policy.

Why isn’t my tracking information updating?

Tracking may not update due to technical issues with the carrier’s system. If you can’t locate your order, email us at trimlabsupply@gmail.com, and we’ll help resolve the issue.

Returns and Refunds

What is your return and refund policy?

We offer free returns within 30 days of delivery for unused, unopened items in their original packaging. Email trimlabsupply@gmail.com with your order number and reason for return to start the process. Refunds are issued to the original payment method within 10 business days of receiving the return. See our Return and Refund Policy.

What happens if I use my product a few times and want to return it?

Used products are generally not eligible for return unless defective. If you’ve used your product a few times and want to return it, email trimlabsupply@gmail.com with your order number and an explanation of why you’re unsatisfied. We review such requests on a case-by-case basis and may offer a return or alternative solution at our discretion.

What if I receive a defective or incorrect product?

Contact us at trimlabsupply@gmail.com within 7 days of delivery for defective or incorrect items. We’ll provide a prepaid return label and offer a replacement or full refund, including shipping costs, as applicable.

What if I change my mind?

You can return unused, unopened products in their original packaging within 30 days for a refund. Email trimlabsupply@gmail.com to initiate the return. Refunds exclude original shipping costs (though shipping is free) and are processed within 10 business days.

Privacy and Data Collection

How do you handle my personal information?

We securely collect your name, shipping address, and payment details to process orders. We only share data with third parties (e.g., shipping carriers) as needed for fulfillment. See our Privacy Policy.

Is my payment information secure?

Yes, our checkout system uses encryption to protect your payment details.

Product Information

Are your products authentic?

All products, including Andis, BaBylissPRO, and Wahl tools, are genuine and sourced from authorized suppliers. We do not sell counterfeit goods.

Additional Support

Where can I find your policies?

Our Privacy Policy, Return and Refund Policy, Shipping Policy, and Terms of Service are linked in our website’s footer.

How can I provide feedback or report an issue?

Email trimlabsupply@gmail.com or call (917) 332-6088 to share feedback or report issues.

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Last updated: May 29, 2025